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Behind the Tech: Stories Shaping Our Digital Future
Microsoft Copilot AI and how it is changing the Future!
Written by: Exquitech Group
In this new era of artificial intelligence, more and more businesses are leveraging AI tools to take over mundane tasks, get data-driven insights and provide better customer support. And while in some ways it’s easier to stick with traditional business practices, AI tools can significantly improve productivity for almost any business.
Microsoft Copilot, an AI-powered personal assistant, is at the forefront of this revolution, and it's no surprise why. By leveraging large language models Copilot can streamline a range of business processes, from automating repetitive tasks to analysing work data for valuable business insights.
In this blog post, we'll explore Microsoft Copilot's benefits and features, real-life examples of businesses using Copilot, and how Copilot is changing the future of work.
Contact Exquitech to start your digital transformation with Microsoft Copilot.
What is Microsoft Copilot: Your AI-Powered Personal Assistant
Microsoft Copilot is an advanced AI assistant designed to work alongside users within the Microsoft 365 suite. Copilot can transform how businesses handle various tasks and workflows by automating mundane tasks that users take in Microsoft products such as Excel, Powerpoint, Word, Outlook and Teams.
By embracing the AI revolution now, small businesses can leverage Copilot to create a more agile, productive and innovative work environment, and stay ahead of the curve when it comes to implementing new technology.
Benefits and Features of Microsoft Copilot
Now that you have an idea of what Copilot can do for your business, let's take a deeper look at the full potential of this tool. Some of the main features and benefits of Copilot are:
AI-powered efficiency: Microsoft Copilot harnesses the power of AI to streamline various business processes. Copilot can help with drafting documents, analysing complex data sets, generating insights, prioritising emails, drafting responses, scheduling meetings and enhancing communication between teams. With Copilot Pro, businesses can also get priority access to more advanced AI tools such as Dall E and GPT-4 Turbo.
Automate repetitive tasks: Copilot for Microsoft 365 can eliminate repetitive tasks that take a lot of time and are prone to manual error. Users can automate mundane tasks, such as sending up follow-up emails or scheduling meetings. With Copilot handling these tasks, not only does it save time but it also frees up employees to focus on more important tasks.
Integration with Microsoft Office apps: Copilot integrates seamlessly with the flagship products of Microsoft 365 enterprise software. Instead of manually drafting documents from a blank page in Word, creating a presentation in PowerPoint or searching through emails in Outlook, Copilot leverages AI to automate and enhance these processes, improving efficiency and reducing manual errors.
Enhanced security: Copilot can also enhance security by summarising data signals from Windows into key insights. Copilot can help you detect cyber threats and strengthen your IT security. Not all AI tools protect your sensitive data, but Microsoft 365 adheres to the highest privacy, security and compliance standards to keep your business data safe.
Elevated customer services: Many businesses also use Copilot to help customer service agents provide a better customer service experience. Unlike human agents, a Copilot chatbot can provide 24/7 support and answer routine questions quickly and efficiently.
→ Copilot can also let customers schedule appointments with human agents for cases that require more attention. It can provide agents with customer insights, schedule follow-up emails and suggest the best course of action for support tickets.
Enhanced collaboration and communication: Copilot is the perfect assistant for enhancing communication and collaboration in the workplace. Copilot can schedule meetings with coworkers and create meeting reminder emails. It can transcribe meetings in real-time, removing irrelevant comments and creating a summary to share with team members.
User-centric design: With an intuitive interface and natural language processing capabilities, Copilot is user-friendly, which means it fits smoothly into a company's existing workflows and is easy for new employees to learn.
Adaptive and evolving: Microsoft is committed to innovation and is continuously refining Copilot, with potential future updates aimed at increasing customisation, improving security of sensitive data, elevating data analysis and enhancing integration based on user feedback and adoption rates.
Customisable chatbots with Microsoft Copilot Studio: While Copilot is a pre-built chatbot with plenty of benefits, sometimes businesses need a more personalised chatbot. With Microsoft Copilot Studio, users can build their own chatbot, customised to meet their unique business needs.
Through these benefits and features, Microsoft 365 Copilot can enhance productivity, reduce manual errors, improve customer satisfaction and let employees focus on the tasks that matter most.
How Copilot is a Game-Changer for Businesses
One of the reasons that Copilot for Microsoft 365 is changing the future of work is the effect it can have on the success of a business. The Copilot AI assistant can help businesses in the following areas.
Improve Revenue
Microsoft 365 Copilot can increase revenue for a business in many ways. In sales, Copilot can help salespeople send out emails and communicate with customers by drafting emails and automating follow up emails. Copilot can also provide AI-generated insights that can help salespeople personalise their sales outreach.
Enhance the Customer Experience
One of the main ways Copilot for Microsoft 365 can improve your business is through its customer services optimisation and automation. Customer service agents can use Copilot to handle mundane tasks and use their time to focus on tasks that require human empathy and creativity.
Boost Productivity
Copilot can drastically improve productivity by automating simple, time-consuming tasks. 70% of Copilot users say that they are more productive.
Maximise Growth Through Innovation
Copilot can help your business achieve more growth in a variety of ways. First, by increasing productivity, you can achieve more with less. In addition, freeing up employees from repetitive tasks means they can focus on bigger-picture problems that require creativity, contributing more to growth.
As an advanced analytics tool, Copilot can identify trends and provide actionable insights to drive innovation and help your business grow. For example, Copilot can analyse your business data to identify opportunities in the market where you can expand your business. By integrating Copilot with Microsoft programs like Excel, Copilot can also analyse your accounts, identify poor spending and identify cash flow problems.
Real-World Applications of Copilot in Businesses
Read how some companies are already taking advantage of Copilot in this new era of technology:
Bayer Uses Microsoft Copilot to Find Important Data
Best known for creating aspirin, Bayer is one of the biggest healthcare and nutrition companies in the world. Knowledge workers at Bayer Crop Science are researching how farmers can produce more food for the increasing world population. For this task, Bayer has been using Microsoft Copilot to go through large amounts of research data the company has collected.
According to Florian Häse, a Research Scientist at Bayer,
“Not only does it assist me in finding that information, but it also shows how to extract that information from unstructured data sources, whether they’re reports or slide decks.”
He also says Copilot helps him stay up to date with the latest research. Before Copilot, it took him days, or even weeks, to find certain data. Copilot has made the process much easier and now Florian doesn't miss out on opportunities to connect with colleagues he's collaborating with.
Hargreaves Lansdown: Improving Productivity with Office Apps
Hargreaves Lansdown is a UK-based financial services company that helps 1.6 million customers with their savings, investments and retirement.
Teams at Hargreaves Lansdown have been using Copilot to cut the time they spend on their workweeks. This includes using Copilot to generate first drafts of a PowerPoint presentation by pulling material from existing Word documents. They also use Copilot to write clear, effective emails when they are struggling to find the right words.
The average users save two to three hours per week with Copilot and 90% percent of them feel that these time savings will only increase over the coming months as the product matures and they learn how to use it more efficiently.
Future Outlook of Copilot for Businesses
Already Copilot usage is high, as more than 40% of Fortune 100 companies participated in Microsoft Copilot's Early Access Program. On top of that thousands of organisations are using it in their daily operations to unlock new levels of productivity. This includes some of the biggest organisations today such as Honda, Visa, KPMG, Accenture and PwC.
Microsoft has also reported that they now have over 400 million users for Office365 as a result of Copilot usage. As global leaders in business continue to drive innovation with this technology more and more businesses will follow suit, which makes the Microsoft 365 Copilot future look bright.
AI is just in its beginning phases, but as the technology continues to evolve, Copilot will become even more crucial in the workplace. Future developments may include more advanced predictive analytics to better identify trends, deeper integrations with business tools, enhanced security and compliance, and more intuitive AI interactions.
In the coming years, Copilot is expected to significantly impact business operations in several ways. For example, as AI capabilities advance, Copilot will be able to automate more complex tasks, such as generating in-depth reports or providing predictive insights.
Additionally, the integration of customisable AI models through tools like Copilot GPT Builder will let companies tailor AI interactions to their specific needs, enabling a more personalised and comprehensive framework.
Staying Competitive in the Digital Future with Exquitech
AI tools have already caused dramatic shifts in how businesses operate, from automating mundane tasks to providing advanced data analysis that drives strategic decision-making. Companies that leverage these tools effectively can streamline operations, improve productivity, enhance customer services and transform their business.
As more companies integrate AI tools like Microsoft 365 Copilot, those who lag behind risk being outpaced by more agile and innovative competitors. Adopting tools like Copilot allows businesses to remain relevant, adapt to changing market conditions and respond more effectively to customer needs.
However, achieving success isn't as simple as integrating Microsoft 365 Copilot with Office apps. Successful implementation requires in-depth planning, a culture of digital transformation, employee training and compliance with privacy policies. Exquitech can help you effectively integrate Copilot into your existing workflows so you can get the most out of Copilot for Microsoft 365.
Contact Exquitech today to get started with Copilot!
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