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MSP PACKAGES
BASIC
1x Monthly Preventive monitoring
Azure advisory and consultancy services
9 hours technical support availability
First month restructuring and recommendation
Creating critical alerts and notification
BRONZE
9/5 hotline support for emergency services
2x Monthly Preventive monitoring and reporting
Azure advisory and consultancy services
9 hours technical support availability including 5 support hours per month
First month restructuring and recommendation
Creating critical alerts and notification
SILVER
12/7 international hotline number for emergency calls
12 hours availability for technical support including 10 support hours per month
Advisory and consultancy services for deployments, structure, and best practices
2x Preventive maintenance and analysis per week from dedicated technical support
Patch management and updates
First month restructuring and recommendation
Creating critical alerts and notification
GOLD
24/7 international hotline number for emergency calls
18 hours availability for technical support including 15 x support hours per month
Advisory and consultancy services for deployments, structure, and best practices
3x Preventive maintenance and analysis per week from dedicated technical support
First month restructuring and recommendation
Patch management and updates
Creating critical alerts and notification
PLATINUM
24/7 international hotline number for emergency calls
24 hours availability for technical support including 25 x support hours per month
Advisory and consultancy services for deployments, structure, and best practices
3x Preventive maintenance and analysis per week from dedicated technical support
First month restructuring and recommendation
Patch management and updates
Creating critical alerts and notification